Customer Service Representative

Company: McMahan's Flooring, Inc
Location: Dallas
Posted on: October 16, 2024

Job Description:

Job Purpose: The Customer Service Representative (CSR) is responsible for professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Job Requirements: -- Highly developed sense of integrity and commitment to customer satisfaction. -- Demonstrated passion for excellence with respect to treating and caring for customers (internal and external). -- Ability to communicate clearly and professionally, both verbally and in writing. -- Has "thick skin" and is able to handle complaints and unpleasant customers. -- Has a pleasant, patient, and friendly attitude. -- Strong decision making and analytical abilities. -- Strong detail orientation and communication/listening skills. -- Willingness to work a flexible schedule and occasional overtime when needed. -- Possess a strong work ethic and team player mentality. -- 1+ years of experience in a customer service or help desk capacity required. Job Responsibilities: -- Professionally handle incoming calls, emails, and other requests from customers and ensure their orders are processed correctly. -- Work through customer concerns and ensure prompt and thorough resolution to each -- Provide quality service and support in a variety of areas including, but not limited to: billing, sales, and system troubleshooting. -- Handle customer issues in the best interest of both customer and the company. -- Continuously evaluate and identify opportunities to drive process improvements to positively impact the customer's experience. -- Responsible for compiling and generating reports as they relate to customer -- Accountable for daily follow up calls to customers to check on flooring installations completed the day before -- Responsible to complete necessary paperwork for any changes that need to be made in the Floor Pro system that will provide better service to our customers. -- Work effectively with fellow team members -- Communicate issues effectively to the warehouse/operations team Communication Responsible to create a productive department through written and verbal communication All correspondence must be in a professional manner All calls and emails from customers must be addressed or returned within one hour WORK REQUIREMENTS: Scheduling: Employee will be required to work at least 40 hours per week. Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor. Physical: Ability to work on multiple tasks Pleasant and clearly understandable phone voice Ability to lift and carry 10+ lbs. Ability to operate computer and other equipment in office Ability to sit at a desk for more than an hour at a time Ability to bend and stoop in order to file or shelve Technical: Microsoft Office Microsoft Excel Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: McMahan's Flooring, Inc, Mansfield , Customer Service Representative, Sales , Dallas, Texas