Healthcare IT Analyst - System Integration and Support (Hiring Immediately)
Company: Christus Health
Location: Irving
Posted on: October 26, 2024
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Job Description:
Description _Summary:_ The Application System Analyst II serves
as a liaison between system end-users (customers), operational
leaders, additional support resources and vendors to design, build
and optimize their assigned applications in a timely and high-
quality manner. The Systems Analyst II will provide application
support and optimization. They work closely with the Service Desk
to assist in responding to service requests. The Application System
Analyst II must be able to analyze business issuesrequirements and
workflows and apply their application knowledge to meet operational
and organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments. Analyze, develop, test, document, educate, implement,
support, and maintain or optimize assigned applications, solutions
and business processes to meet operational and technical
Collaborates across project borders with other teams. Thinks
outside the box and proposes practical solutions to issues.
Provides oversight and project management to assigned tasks.
Demonstrates a solidworking level of subject matter expertise in
providing support to projects, customers, and other teams, while
proactively working to improve and obtain new expertise in
applicationsystem in assigned areas. Utilizes application training,
application web site and application resource materials regularly
and effectively and is able guide newer team members in utilizing
these resources. Thorough knowledge and understanding of
operations, can proactively identify opportunities to enhance
customer usability, efficiency andor experience. Represents user
needs and expectations in larger, more complex system updates and
enhancements. Provides clear and organized status reporting on key
project areas to be used as external communications to
stakeholders. Performs working level process and requirement
analysis, including process mapping though current flow charts,
documents, future needsplans, requirement elicitation, stakeholder
analysis, and specification gathering to deliver cross team
solutions. Responsible for completing working level gap analysis,
and providing recommendations. Able to clearly articulate complex
design, configuration issues to end users and project stakeholders.
Maintains relationship with end user leadership post-engagement.
Proactively addresses end user conflicts. Contributes to strategy
discussions by identifying options with associated pros and cons
with team members. Facilitates making timely decisions; makes sound
decisions even in the absence of complete information. Recognizes
when a quick 80% resolution will suffice. Adhere to organization
standards for system configuration and change control. Strong
technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members. Collaborate and
develop strong relationships with end user communities, customers
and business partners. Collaborate with Operational Leaders to
focus on standardized best practice workflow processes and content
to ensure alignment across all ministries, to create efficiencies,
and to ensure optimal operational processes. Coordinates code
changes with appropriate vendor related to financial and business
application issues. Collaborates with Technical Team to identify
and infrastructure related issues that have resulted in application
issues. Share industry best practices from vendors with Operational
Leaders. Demonstrates increasing technical knowledge of the
assigned application including relationships of infrastructure and
impact to user if unavailable. Serves as a liaison between business
operations and providers, internal information technology, system
users and vendors working within the defined project objectives for
issue and problem resolution. Follows strict change management
processes ensuring proper approval, testing, and validation of
system changes. Written documentation delivered to end users and
leadership shows consistency and attentive review. Is a team player
and able to proactively communicate issues and concepts to project
leadership. Associate periodically reviews and auto-corrects hisher
skills, habits, work ethic, and behaviors and manages hisher work
in an effective and agreeable way among peers. Associate is
sensitive and aware of how others perceive them and take care to
ensure smooth and effective working relationships and environments.
Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction. Maintains high standards
for quality of work for self and others. Provides oversight and
feedback on team member design, configuration and deliverables.
Manages medium complexity projectsrequests. Collaborates with team
members as needed. Proactively evaluates all new release and
functionality of applications. Complete in a timely manner assigned
courses within Healthstream, other electronic tracking tools for
educational related material or attend presentations in person as
assigned. Ensure the services that heshe provides contribute to the
successful accomplishment of the primary mission of the department.
Escalates when SLAs are breached or appropriate vendor action is
not occurring. May be required to travel to perform duties. May be
required to work long hours during critical problems and on-call
rotation. Assist in preparation and conducting of continuing formal
or informal training session for users and co-workers. Identifies
and seizes new opportunities, displays can-do attitude in good and
bad times and steps up to handle tough issues. Performs other
duties as assigned. _Requirements:_ Associates or Bachelor---s
degree preferred with a focus in healthcare, business, or
information systems. Ability to present complex data in meaningful
method, i. e., charts, graphs Ability to adjust to and implement
change Problem Solving skills Multitasking skills Work as a team
member Proficient in Microsoft applications including Word, Excel,
and PowerPoint Excellent customer service skills Highly effective
written and verbal communication and interpersonal skills to
establish working relationships that foster optimal quality
teamwork and education Strong organizational skills in managing
multiple priorities 3 Years of experience 2 years within
healthcare, business, or information systems Solves moderate
incidents without direction Develops new functionality for requests
with little direction Works in a team setting, sharing information
and assisting other junior level team members Possesses detailed
healthcare knowledge and systems expertise Makes decisions
regarding own work on primarily routine cases Works under minimal
supervision, uses independent judgment requiring analysis of
variable factors Collaborates with senior team members to develop
approaches and solutions Mentors and may train team members within
own functional or application Associated certifications on area of
focus, preferred For Epic Analysts: Certified or proficient in
assigned Epic module (must be obtained within 6 months of
employment date) Certifications or Proficiencies must stay current
by maintaining new version training _Work Type:_ Full Time
Keywords: Christus Health, Mansfield , Healthcare IT Analyst - System Integration and Support (Hiring Immediately), Professions , Irving, Texas
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