Production Support Specialist
Company: Disability Solutions
Location: Plano
Posted on: October 12, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:Production Services Sr. Analyst
role provides front line technical support to end users and
responding to issues related to Problem/Incident Management,
Releases/Deployments, Operational Readiness, Application
Monitoring, and Production Governance. Production Services Sr.
Analyst is expected to learn the business and technical components
of an application and work with peers to ensure stable release
deployments and platform stability. Grow your career in our dynamic
and fast paced environment of diverse software platforms and
challenging projects that shape the future of the banking industry.
Responsibilities:
- Support includes research, triage, defect resolution,
compliance and all other production support functions.
- Provides on call support for problem triaging and will
coordinate with various support teams across the organization.
- Communicates with line of business and management the overall
status and health of the application.
- Looks for areas of improvement in monitoring, application
stability, and speed of determining root cause
- Performs trouble shooting, analysis, research and resolution
using advanced query and programming skills and conducts root cause
analysis.
- Work closely with Technology Infrastructure Teams, Development
& Testing Teams in supporting Integrated / Independent releases,
software/hardware upgrades, server upgrades etc
- Real-time restoration and triaging of issues impacting
technical services (application/infrastructure) to bank customers
and partners in a timely manner while keeping partners advised of
significant progress or challenges during the restoration
period.
- Assesses initial severity, gather impacts, creates tickets
(REMEDY), engages necessary support teams, and escalates as
necessary to ensure timely restoration
- Participate in Disaster Recovery and Resiliency
- Excellent communication skills.
- Demonstrate ability to communicate effectively with both
technical and non-technical partners.
- Must be willing and able to express new ideas, concerns and
opinions directly to wider team in team meetings face-to-face and
via remote-working tools.
- Hands-on experience in Incident and problem managementRequired
Qualification :
- Production support experience
- Strong automation skills.
- Work with stakeholders to identify problems, suggest solution
and implement improvements
- Ability to communicate well to other members across the
verticals.
- Willing to work in shifts and on weekends.
- 5 days a week not necessarily Monday to Friday.Required
Technical Skills -
- Hands on experience with Unix and Shell Scripting
- Hands on experience with Database (Oracle & Teradata)
- Hands on experience in Hadoop
- Experience in ETL tool - Informatica.
- Experience in monitoring tools like ITRS Geneous, Splunk
- Experience in Job scheduling tools like Autosys.
- Aware of ITIL concepts like Incident and Problem
ManagementDesired Qualification :
- Ability to troubleshoot issues and perform RCA at a short
interval.
- Ability to think out of box and provide inn votive
solutions.
- Ability to work independently and take up ownership of
tasks.
- Strong analytical and problem solving skills
- Good verbal and written communication skills.Skills:
- Adaptability
- Analytical Thinking
- Influence
- Production Support
- Risk Management
- AutomationShift:1st shift (United States of America)Hours Per
Week: 40
Keywords: Disability Solutions, Mansfield , Production Support Specialist, Professions , Plano, Texas
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