In Room Service Delivery Attendant (Part Time)
Company: Disability Solutions
Location: Arlington
Posted on: November 1, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job SpecificRoom Service:
- Prepares silver, room service trays, coffee etc. at start of
and throughout shift, as required
- Presets trays and carts as required throughout shift. Prepares
each tray for specific order requirements
- Checks all Room Service Orders for accuracy and completeness
prior to departing kitchen
- Delivers Room Service Orders to guestroom in a timely
manner
- Sets up and serves order in guest room, according to guest
preference and Loews Hotels Standards, in a polite professional
manner
- Obtains proper charge authorization or payment for orders
delivered
- Completes all necessary paperwork accurately and legibly
- Picks up soiled Room Service trays and carts from guestrooms
and corridors as needed
- Cleans and maintains Room Service area and equipment
- Delivers amenities to guestroomsRefreshment Pantry:
- Inventories guest room Refreshment Pantries to determine
consumption by guest
- Prepares Refreshment Pantry charge ticket and forwards to
appropriate cashier for billing to guest account
- Replenishes Refreshment Pantry items consumed
- Inspect Refreshment Pantry contents and maintains freshness of
product
- Cleans and maintains refreshment pantry appearance to
established standards
- Removes consumed amenity items and/or Room Service trays from
guest rooms
- Completes DND/No Service, inventory and in-house guest list
paperwork and reports
- Communicates discrepancies regarding Refreshment Pantry usage
to Captain
- Restocks and rotates Refreshment Pantry attendant cart
suppliesGuest Valet:
- Retrieves orders for processing of guest valet from guest rooms
according to hotel policy
- Verifies accuracy and completeness of information on valet
ticket received from guest
- Completes necessary log entries to record receipt of guest
valet order
- Sorts, separates and tags guest valet articles for processing
by laundry/dry cleaner
- Organizes cleaned and processed guest valet orders for return
to guest
- Inspects and verifies completeness of valet order being
returned to guest
- Returns completed valet orders to guest room according to
established hotel procedure
- Completes required log entry to document return of guest valet
order to room
- Files valet reports appropriately for documentation and review
as necessaryGeneral:
- Completes required set up / preparation, at beginning of
shift
- Inspects all equipment prior to and at end of shift, reports
any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies
necessary to support forecasted level of business
- Performs delivery, placement and any required set up of
amenities and/or equipment requested by guest
- Completes assigned closing duties at end of shift
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- High School diploma or equivalent
- One plus years experience as Food Service /Room Service
Attendant in quality food service/hotel operation
- Thorough knowledge of quality food service techniques and
standards
- Exceptional guest service attitude and abilities
- Ability to lift and carry food service trays weighting 35+
pounds
- Ability to work flexible schedule to include weekends and
holidays
Keywords: Disability Solutions, Mansfield , In Room Service Delivery Attendant (Part Time), Other , Arlington, Texas
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