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Customer Care Supervisor

Company: VirtualVocations
Location: Plano
Posted on: October 20, 2024

Job Description:

A company is looking for a Supervisor of Customer Care to oversee call center operations and manage a team of Customer Care Representatives.



Key Responsibilities

Supervise daily operations of Customer Care Representatives and manage performance
Implement quality assurance programs and conduct coaching sessions for staff
Collaborate with leadership to identify opportunities for operational improvements


Required Qualifications, Training, and Education

Associates Degree in a related field
5+ years of experience in a customer-service environment, preferably in a call center
Prior supervisory or management experience preferred
Proficiency in MS Office applications
Knowledge of call center monitoring and reporting technology

Keywords: VirtualVocations, Mansfield , Customer Care Supervisor, Other , Plano, Texas

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