PATIENT ACCESS REPRESENTATIVE
Company: Su Vida Services Inc
Location: Fort Worth
Posted on: October 8, 2024
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Job Description:
Who We Are
At Suvida Healthcare, we are not just caregivers; we're
compassionate advocates dedicated to enriching the lives of our
cherished seniors. As a Team Member with us, you will embark on a
fulfilling journey where your skills and empathy converge to make a
meaningful impact on the well-being of an underserved community and
their families. Our multi-disciplinary primary care program is
built to address the physical, behavioral, social, and cultural
needs of Medicare-eligible Hispanic seniors.
Celebrate diversity and inclusivity in a workplace that attracts,
engages, values, rewards, and recognizes the unique needs and
backgrounds of both, our patients and our team. We believe that a
rich tapestry of experiences, shared interests, and perspectives
enhances the care we provide, making us a stronger,
service-centered, and more compassionate healthcare family and
Employer of Choice! Will you join us Suvidanos, to help achieve our
Higher Purpose?
What Makes Us Unique
We are an empowered primary care, clinical operations, and support
team creating health equity through an exceptional clinical and
consumer experience that improves the quality of life for the
people, families, and neighborhoods we serve. We tailor our primary
care program to the culture, language, social, and overall
well-being of the seniors we serve.
How We Work
Our Culture & Core Beliefs
Position Summary
Suvida aims to deliver excellence during the entire patient
journey, including all non-clinical interactions. The Patient
Access Representative plays a critical role in achieving our
standard of excellence in the patient engagement arena.
The Patient Access Representative will leverage several software
applications, with heavy emphasis on web-based products such as
Sharepoint and Elation (Electronic Medical Record). The ability to
navigate and switch comfortably between web applications and tools
is a must to be successful in this role. Equally important is the
combination of excellent oral Spanish language skills with strong
English reading/writing skills.
The role of Patient Access Representative demands a high degree of
attention to detail and the ability to engage with senior patients,
their families and care givers in a positive manner, with empathy,
and patience.
All interactions with patients will be telephonic, or digital.
Interactions may be any combination of inbound or outbound, based
on the day's assignment. The ideal candidate can deliver high
patient service and accurate documentation consistently in our
high-volume environment.
The Patient Access Representative is an important part of the
Operations Team with direct impact on the measurable quality
performance of Suvida. The individual in this role must represent
Suvida, its purpose and vision in all interactions.
Responsibilities
All activities must be in compliance with HIPAA, and other
regulations, as appropriate. Essential responsibilities include but
are not limited to:
Knowledge, Skills, and Abilities
Suvida Healthcare provides equal employment opportunities to all
Team Members and applicants for employment and prohibits
discrimination and harassment of any type with regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and
training.
Keywords: Su Vida Services Inc, Mansfield , PATIENT ACCESS REPRESENTATIVE, Other , Fort Worth, Texas
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