CX/CRM Salesforce Retail SME
Company: Cognizant
Location: Plano
Posted on: October 7, 2024
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Job Description:
Seeking a seasoned CX/CRM Salesforce Retail SME in Consumer
Goods and Travel & Hospitality domain, with a strong background in
Salesforce and other platforms to join our CX/CRM practice team.
With extensive experience, the ideal candidate will drive client
solutions displaying thought leadership, working closely with
market/account teams, leveraging CX/CRM practice capabilities and
competencies. This role is pivotal in leveraging Salesforce and
other platform capabilities in conjunction with industry best
practices to drive transformational solutions and engagements
Responsibilities Market Leadership - Understands Consumer Goods and
Travel & Hospitality industry domain, trends and customer
requirements in the context of CX/CRM and displays thought
leadership towards key business solutions - Leverage strategic
partnership relations to create joint go-to-market strategies for
driving growth and market leadership - Deep understanding of the
practice offerings, solution frameworks and core competencies -
Trusted and Strategic advisor and Salesforce product and platform
authority to the company's largest enterprise customers. -
Customer-centric mindset and the ability to empathize with clients'
needs in a competitive market - Act as an advisor by bridging
between the customer's needs and the practice solution and
capabilities, delivering business growth and customer satisfaction
- Provides subject matter expertise to proposal development and
overall solution Growth Strategy - Define and develop Industry
Focus areas, offerings, and solutions for Salesforce in alignment
with BU needs and Industry trends - Engage with CXO, VP and
Director level client stakeholders to identify white spaces and
drives winning strategies - Builds and maintains strong
collaborative relationships between practice and market teams to
develop in-depth understanding of client business challenges and
opportunities - Conduct research into clients' use of Salesforce
and drives strategic vision, roadmap, and to-be architecture for
Salesforce solutions - Guide customers in rationalizing and
deploying new technologies that drive increased business value -
Establishes close alliance and partnerships with Salesforce and
other platform account executives and partner alliance team to
drive partnership led growth strategies - Closely collaborate with
practice teams including pre-sales, business development, sales and
delivery to deliver on cross-functional strengths and capabilities
Thought Leadership, Consulting and Advisory - Act as anchor from
CX/CRM practice and own the business development tasks, activities
and deliverables (including but not limited to Proposals,
Presentations, SOW and other similar deliverables) in accordance
with established bid timeline - Proactively engage and drive
portfolio expansion and penetration effort according to practice
guidelines and objectives - Engage and participate with Channel
Sales to identify proactive deals and engage with account teams to
win the deal - Responds to and deliver on client requests in a
timely manner - Responds to RFP/RFI/RFQ leveraging his/her
professional acumen and practice capabilities to deliver success -
Participate and present at customer and industry events. Skills and
Requirements - Minimum 15+ years of technical leadership, solution
development experience in CX/CRM domain - Proven track record of
achieving growth objectives and deliver on sales metrics - Ability
to develop new pipeline through prospecting and building
relationships within the assigned market/vertical - Excellent
written and oral communication along with ability to lead and
deliver business presentations to business stakeholders at Director
and VP level - Ability to lead multi-cloud opportunities in the
areas of CX/CRM leveraging Salesforce tech stack including but not
limited to Sales, Service, Integration, Commerce, Field Service and
other similar domains - Strategic thinking and problem solving
leveraging cross functional teams and SMEs to deliver success -
Salesforce certifications is highly desirable; Other platforms like
Adobe will be an added advantage - At least 10 years of experience
in Salesforce solution architecture and design - Experience in
designing and implementing complex Salesforce solutions using
various integration patterns and technologies - Strong customer
relationship, solutioning, and advisory skills - Maintains 50%
billable utilization for key client engagements - Think big and
drive to win attitude Technology - GenAI Tools and concepts - Sales
Transformation - Loyalty Management - B2B, B2C solutions - Sales,
Service, Experience, Data cloud Home office setup (network, phone,
etc.) Our strength is built on our ability to work together. Our
diverse backgrounds offer different perspectives and new ways of
thinking. It encourages lively discussions, inspires thought
leadership, and helps us build better solutions for our clients. We
want someone who thrives in this setting and is inspired to craft
meaningful solutions through true collaboration. If you are
comfortable with ambiguity, excited by change, and excel through
autonomy, we'd love to hear from you. #LI-FA1
Keywords: Cognizant, Mansfield , CX/CRM Salesforce Retail SME, Hospitality & Tourism , Plano, Texas
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