Clinical Outcomes Associate
Company: Disability Solutions
Location: Fort Worth
Posted on: October 13, 2024
Job Description:
Location:Calmont Operations BuildingDepartment:Clinical Support
& PreventionShift:First Shift (United States of America)Standard
Weekly Hours:40Summary:Additional Information:The Clinical Outcomes
Associates (COA) role is to conduct telephonic outreach to Cook
Childrens Health Plan (CCHP) members for needs assessment,
appointment scheduling, and care gap closure. You will act as a
trusted advisor and educator on health care related inquires. You
will guide our members to a better healthcare experience, working
every day to make healthcare easy by the service you provide. This
role is responsible for serving as the initial point of contact
between CCHP and new members.Education:
- High school diploma
- Minimum of one (1) successful year of healthcare customer
service experience required, preferably in Managed Care.
- Converting from temporary employment with Cook Childrens Health
Care System may be substituted for experience.
- Excellent phone communication skills as calling/engaging
members is an essential element to this position.
- Customer service and professionalism are key A composed
individual able to multi-task, navigating multiple computer
applications and working efficiently while communicating and
serving the member.
- Must have a strong work ethic and sense of responsibility to
team mates and members, demonstrated by the minimal standard of
being on time and available to meet members needs, to being
accountable for commitments made to members or others and ensuring
follow-ups are completed.
- Ability to adapt to changing health care environment; ability
to work with all members of the health care team to achieve
positive outcomes.
- Computer and data entry experience required, as well as
proficiency in Microsoft Office products (to include Word, Excel,
and Office).
- Ability to work well without direct supervision, independently
and productively.
- Must be highly detail oriented with excellent organizational
skills.
- Bi-lingual (English/Spanish) Required. Expert proficiency in
conversational, reading, writing, and translating medical terms as
well as diagnoses. Must pass Spanish test prior to hire.About Us:
Cook Children's Health Plan Cook Children's Health Plan provides
vital coverage to nearly 120,000 people in low-income families who
qualify for government-sponsored programs in our six county service
region. Cook Children's Health Plan provides health coverage for
CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the
Tarrant county service area. The counties we serve includes
Tarrant, Johnson, Denton, Parker, Hood and Wise.Cook Children's is
an EOE/AA, Minority/Female/Disability/Veteran employer.
Keywords: Disability Solutions, Mansfield , Clinical Outcomes Associate, Healthcare , Fort Worth, Texas
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