Market Financial Center Manager
Company: Disability Solutions
Location: Fort Worth
Posted on: October 24, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!**This position is open for the entire market
and the specific Financial Center location will be based on
business needs. If you are offered a position, you will train at
one financial center, and then potentially move to another location
that is within a reasonable commuting distance of your home to the
extent permitted by applicable law.**Job Description:This job is
responsible for supporting a cluster of financial centers in
designated markets in the absence of the assigned financial center
manager and as a market-level resource. Key responsibilities
include managing as a business owner, fostering a team environment,
and instilling an effective client-centric and risk culture. Job
expectations include driving operational excellence, ensuring that
all aspects of the financial center run effectively and
cohesively.Responsibilities:--- Operates as a back up financial
center leader within a market--- Manages client traffic, engaging
and appropriately routing clients, and fostering client
retention--- Manages business results through formalized management
routines and coaching--- Creates a world class client experience
environment--- Manages market-level initiative prescribed by market
leaders--- Drives operational excellenceRequired Qualifications:---
1+ years leadership experience demonstrated through one or a
combination of the following: coaching, training, or motivating a
diverse work team--- Demonstrated ability to influence and
collaborate with others outside of reporting authority to achieve
shared goals--- Proven customer service skills and the ability to
resolve problems independently or escalate as needed to promote
customer satisfaction--- Strong financial and business acumen
including experience in leading managers and interpreting financial
reports to drive profitability--- Proven record of balancing risk
and making sound decisions while achieving business goals--- Strong
interpersonal skills, including the ability to easily engage others
in dialogue, convey sincere interest in building/deepening
relationships, and demonstrate a commitment to providing
personalized service--- Strong organizational skills including the
ability to manage multiple responsibilities, prioritize and
delegate while delivering results--- Strong communication skills
(including verbal, non-verbal, written and presentation) and active
listening skills--- Proficiency in computer skills and professional
programs (for example, Microsoft Office)--- Ability to pass
pre-employment assessments and compliance requirements---
Availability to work weekends and/or extended hours as required to
run the business--- Must be able to travel to any financial center
within the defined marketDesired Qualifications:--- 1+ years
management experience including hiring, coaching, and developing
direct reports--- Experience in the following industries: Consumer
banking/financial services, mortgage, retail or hospitality---
Undergraduate degree--- Bilingual (fluent verbal and
written)Skills:--- Customer Service Management--- Performance
Management--- Coaching--- Customer and Client Focus--- Talent
Development--- Risk Management--- Sales Performance Management---
Business Operations Management--- Recruiting--- Result
Orientation--- Referral Management--- Leadership Development---
Inclusive Leadership--- Prioritization--- Problem SolvingMinimum
Education Requirement:--- High School Diploma / GED / Secondary
School or equivalentShift:1st shift (United States of America)Hours
Per Week: 40
Keywords: Disability Solutions, Mansfield , Market Financial Center Manager, Executive , Fort Worth, Texas
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