Assistant Director of Housekeeping
Company: Disability Solutions
Location: Arlington
Posted on: October 14, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job Specific
- Responsible for the smooth, efficient, cost effective operation
of the Housekeeping Department including labor management,
inventory control, and the development and maintenance of a
positive and supportive work environment and inter/intra
departmental relationships
- Oversees daily assignment of duties to Housekeeping staff
- Analyzes daily room turn and makes staff or procedural
adjustments as necessary
- Assists in the management of Housekeeping Rooms Personnel,
particularly during heavy turns
- Oversees daily operations of Housekeeping Department to ensure
that the highest possible quality standards are consistently
maintained and that service is provided in a highly professional
manner
- Maintains Housekeeping staffing levels to provide for optimal
performance
- Develops and maintains a quality assurance program for all
guestrooms, storerooms, and service related to guest floors
- Uses guest comment responses to design additional training
programs
- Inspects and evaluates physical condition of hotel daily for
cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and
placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping
Staff
- Monitors daily payroll and takes corrective action when
disparities occur or productivity drops
- Assumes the duties of Director of Housekeeping in the
Director's absence
- Greets and interacts with guests in an outstandingly friendly
and professional manner
- Works closely with Guest Services Manager to resolve all room
discrepancies before the end of each day
- Possesses full knowledge of all matters relating to the proper
administration of the Housekeeping department
- Possesses full knowledge of the specific duties,
responsibilities, and skills of every member of the Housekeeping
department, particularly those of the Housekeeping Manager, and
performs in any capacity as needed
- Maintains close contact and ensures good communication with
employees
- Ensures that responsive and efficient repair services are
provided to satisfy guest requests
- Investigates guest complaints and takes corrective
measures
- Encourages a positive attitude among employees and treats
guests and fellow employees with courtesy and respect
- Interviews and makes recommendations regarding hiring of
Housekeeping personnel
- Interviews and selects Housekeeping line level personnel
- Provides training for employees regarding OSHA regulations,
department policies and procedures, operation of equipment, and
daily tasks
- Provides employee safety training to prevent accidents, comply
with OSHA regulations, and ensure hotel life safety
- Sets agendas for training
- Evaluates individual employee performance, determines areas in
need of improvement or requirements for advancement, establishes
goals, objectives and training needs required to attain same
- Coaches, counsels, retrains personnel as needed in order to
ensure acceptable performance
- Responsible for projects assigned to second and third shift
employees
- Makes special work assignments in advance for special events
such as meetings, dinners, dances, etc. that may affect the lobby
staff
- Coordinates departmental activities to coincide with other
hotel department requirements in order to maintain the overall
cleanliness of the guestrooms, public areas, and other assigned
areas of responsibility
- Assists Housekeeping Manager in coordinating the repair of
Housekeeping equipment such as vacuums, buffers, carts, and
furniture
- Plans special lobby cleaning projects and ensures their
completion
- Coordinates lobby maintenance projects with Engineering
- Plans maintenance of lobby floors
- Coordinates monthly accounting for all supplies requisitioned
from other departments
- Attends staff meetings, Pre-Cons, Rooms Meeting and other
special meetings when required
- Sets agendas for Housekeeping meetings and runs meetings as
needed
- Schedules and implements training programs for assigned
employees and attends and participates in training as needed
- Prepares monthly payroll and budget forecast for public space
employees
- Writes and submits yearly performance appraisals for
Housekeeping Staff
- Counsels employees regarding both positive and negative aspects
of their performance, including accidents and safety
violations
- Mediates disputes between employees as necessary
- Keeps Director of Housekeeping informed of all matters
significantly affecting the department
- Keeps all other departments informed about Housekeeping
operations as needed
- Approves departmental schedules
- In consultation with the Director, prepares master lists of
general cleaning and all other cyclical projects
- Periodically inventories supplies and equipment
- Determines discard and maintenance regimes for each machine and
equipment piece
- Prepares public area staff schedules, vacation list, and
payroll
- Meets and interacts with outside vendors in an outstandingly
professional manner
- Stays current with industry related technological improvements
geared toward product improvement and increased efficiency
- Performs numerous responsibilities to meet time-sensitive
deadlines
- Ensures that responsive and efficient uniform room and repair
services are provided
- Prepares department purchase requisitions
- Conducts periodic storeroom inventories to ensure maintenance
of adequate par levels necessary to support forecasted operational
requirements
- Completes special projects related to housekeeping operations
as assigned by the Director of Housekeeping
- Establishes work routines and schedules which address the needs
of the hotel and are flexible enough to respond to emergency
situations and fluctuations in occupancy
- Assists in the selection of employee uniforms and the
determination of uniform purchase requirements
- Attends required hotel meetings to keep abreast of in-house
activities/promotions and upcoming events; maintains communication
with other departments within the hotel
- Holds daily, weekly and monthly department meetings designed to
provide necessary contact and operating information for all
departmental employees
- Interacts with guests to solve problems and ensure
satisfaction
- Develops monthly usage reports for cleaning supplies and
guestroom supplies
- Creates and maintains control procedures for keys, radios,
pagers, etc.
- Creates comprehensive training programs utilizing diverse
techniques
- Creates Quality Assurance and Cyclical Programs
- Creates Incentive/Rewards/Recognition Programs
- Creates an environment in which excellent staff morale is
fostered and staff retention is a priority
- Ensures efficient operation of HOSTAR System
- Receives the weekly inventory of cleaning and guest supplies
for the hotel
- Requisitions supplies needed to maintain weekly par levels
- Ensures that Storeroom is kept well-stocked with all necessary
supplies, and ensures that all needed supplies are ordered in
sufficient time to prevent shortages
- Works closely with Laundry Manager/Supervisors to ensure that
Hotel linen quantity and quality needs are consistently met in a
timely and efficient manner
- Ensures that Housekeeping office and storeroom are kept neat
and organized
- Responsible for the submission of all performance appraisals
for assigned employees
- Evaluates changes in guest needs, the hotels guest mix and
industry competitive set, to recommend appropriate product/service
and operational changes necessary to ensure guest and employee
satisfaction, while maintaining market dominance and exceptional
financial performance
- Other duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with and enforces hotel uniform and grooming
standardsQualifications
- Thorough knowledge of all matters relating to the proper
administration and operation of hospitality housekeeping
operations
- Three to five years of management experience in large, fast
paced, hotel housekeeping environment with at least three years as
Assistant Executive Housekeeper or above
- Ability to maintain effective operating and control processes
designed to attain maximum operating efficiency while ensuring
adherence to established guest satisfaction criteria
- Effective management, leadership, organizational, and
communication skills
- Able to read and interpret documents
- Able to work with and apply mathematical concepts
- Able to write routine reports and correspondence
- Able to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form
- Able to speak effectively before groups of guests and hotel
employees
- Able to push, stand, stoop, bend, and lift items weighing up to
25 pounds repetitively during entire shift
- Expect to work a flexible schedule including weekends,
holidays, evenings and nights
Keywords: Disability Solutions, Mansfield , Assistant Director of Housekeeping, Executive , Arlington, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...